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Rantai Nilai Profitabilitas dalam Menyerahkan Jasa Kepada Pelanggan

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Relation http://repository.ubaya.ac.id/378/
 
Title Rantai Nilai Profitabilitas dalam Menyerahkan Jasa Kepada Pelanggan
 
Creator Suprihhadi, Heru
 
Subject HB Economic Theory
 
Description Profitability achieved when there is no gap between standard services and what has been planned before to motivate the customer. This gap should be covered by the organization. Gap caused by employee satisfaction from service provider and customer satisfaction that happened in service transaction. Employee satisfaction reflects retention and productivity in delivering service and customer satisfaction result in loyalty and company profit. In other words, profit value chain shows correlation between employee satisfaction retention, employee productivity, customer satisfaction,and customer loyalty that give income and profit to the company
 
Date 2006-03
 
Type Conference or Workshop Item
PeerReviewed
 
Format application/pdf
application/pdf
application/pdf
 
Language en
en
en
 
Identifier /378/1/Suprihadi_Rantai%20Nilai%20Profitabilitas_Abstracts_2006.pdf
/378/2/Suprihadi_Rantai%20Nilai%20Profitabilitas_2006.pdf
/378/3/Suprihadi_Rantai%20Nilai%20Profitabilitas_References_2006.pdf
Suprihhadi, Heru (2006) Rantai Nilai Profitabilitas dalam Menyerahkan Jasa Kepada Pelanggan. In: Proceeding 3rd UBAYA Annual Symposium on Management : Global Business Networking Opportunities to be World Class Enterprise, 15-16 Maret 2006, Fakultas Ekonomi Universitas Surabaya.